FAQ’s

1 - General questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped, we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.

To make changes to your order, please reach out as soon as possible through email, WhatsApp or contact form on our page.

Where do you ship?

We currently ship only in the United Kingdom.

For shipping outside the UK, please contact our vendors or helpdesk.

How long does it take to ship my order?

Once you’ve placed your order, it usually takes upto 48 hours to process it for delivery.

Standard shipping time is up-to 7 days. (most of orders are shipped within 2 days, with exception of customised items)

 

2 - Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support for Paypal, Apple Pay, and Google Pay and gift cards.

You can choose your favourite payment methods at checkout.

 

3 - Shipping

Where do you ship?

We currently ship in the United-Kingdom..

For shipping outside the UK, please contact us.

How long does it take to ship my order?

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the United Kingdom usually can take up-to 7 days (most orders reach our customer within 2 to 3 days, except customized orders).

Do you offer fast shipping?

We are not currently offering fast shipping. Please contact the vendors directly if you want fast shipping arrangements.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped, we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

What if I’m not home?

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

 

4 - Returns

Do you accept returns?

We do accept returns in respect to the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our helpdesk.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Please note that customised orders cannot be exchanged.

Are returns free?

Return are the responsibility of the buyer.

Before returning an item please contact us or the vendor directly.

How long does it take to process a return?

Returns are confirmed within 14 days of receipt the package.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

 

5 - Other questions

Do you have physical stores?

We currently don’t have any physical stores under our brand name.

Is there a warranty?

We guarantee any of our product made by us or our vendors and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 14 days of delivery

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.